Help Center

We accept Visa, Mastercard, Discover, American Express, PayPal, Amazon Checkout, Money Order, and checks. All prices are in U.S currency.

All products are backed by the Brilliant Puzzles 30-day no questions asked return policy. For full details please view our returns policy.

Here at Brilliant puzzles your privacy is very important to us! We will never sell, rent, or share your information with any third party. Unless you request otherwise, we will only contact you regarding orders you have placed. You will never receive any unsolicited e-mails from us. For the highest level of security we do not store your payment information. For full details please view our Privacy Policy.

At Brilliant puzzles we take security very seriously. Our site is secured by 256-bit SSL (secure socket layer) encryption provided by Verisign so all your information is kept completely secure. We are fully compliant with all Payment Card Industry (PCI) security standards.

Additionally we have gone a step further than any of our competitors and partnered with McAfee, the leader in internet security to provide us with full daily security scans. Our website is fully tested and certified by Mcafee every day to ensure that you are safe from identity theft, credit card fraud, spyware, spam, or viruses. This is the same testing used by many of the largest internet retailers in the world to ensure their own site security including Petsmart, GNC, Turbo Tax, NBC, the American Red Cross, and hundreds more.
For full details please view our Site and Payment Security.

Most of our items are available for immediate shipment, and state on the product page that they are in stock. We will email you with tracking information as each part of your order ships. You can always cancel all or part of your order before it ships. Some items can be temporarily not in stock. Those will state that they are out of stock and you will not be able to add them to your cart.

We sell only new items. On our clearance sale category, you may also find items that are new but not in a perfect condition, like open box, or have a minor defect. The condition will be stated on the item page.

If you have any questions or problems you may email us at [email protected]. You can also call our toll free number at 888-707-7080. Customer support is available by phone M-F, 10 a.m. to 6 p.m. Eastern time. We are closed on national holidays.

Most customers find the checkout process on BrilliantPuzzles.com to be simplistic and easy to use; and place orders at their convenience through our automated and secure processors. But for those who prefer to place an order by phone, we can help! Please contact a customer service representative during business hours Monday-Friday 10:00am-6:00pm ET at 888-707-7080 for assistance on placing your order.

Although you can checkout as a guest and not set up an account, we highly recommend that you do. The benefits of creating an account are:
1. Access to see previous orders.
2. Obtain order status and tracking information on shipments.
3. Save your shopping cart for latter.
4. Add items to wish list, so you can remember what you liked, and much more...

Please register for the BrilliantPuzzles.com Newsletter. Members that are registered for the BrilliantPuzzles.com Newsletters may periodically receive coupons and promotional information. Also follow us on Facebook and Twitter as we post discount codes for our fans. Once you have the coupon code, enter the code at checkout to receive a discount on your order.

If you have a promo code, eGift Certificate or credit coupon, you can apply it on the "View Cart" page, on the "Apply Coupon" field.

If you received a coupon code by email, pop up on the website or see one on our social media channels, and you get an error message when you apply it, please recheck the following:
1. Make sure the coupon code is still valid. With every coupon code we sent we indicate the expiration date.
2. Make sure the total amount on your order is over the minimum required for the coupon. Many times the promo for the coupon code, will indicate a minimum order amount. That amount needs to be met in order for the coupon to work. The amount is for the total amount on your shopping cart, not including the shipping cost.
3. Make sure you enter the coupon code correctly, with no spaces before and after it.
4. Only one promo coupon code can be apply per order. If you allready entered a coupon code, you will need to remove it from the shopping cart, in order to apply a different one. Choose the one that gives you the most discount. Please note that eGift Certificate or credit coupon, can be combined with promo coupons.
5. If you still having trouble using a coupon code, please contact us, with the coupon code, and how you got it. we will check it out, and get back to you.

As we are trying to be a green company, we have decided not to print a catalogue.
If we were to print a catalog, it would be thicker than a telephone book.
Every day we increase the selection of Brilliant Puzzles and Games products and want our customers to have all of the most updated information when they purchase at BrilliantPuzzles.com.
All of our products are located on our use-friendly website. Guests are encouraged to customize the view through categories and filters to find that perfect puzzle and game.
Our customer service representatives are also available to assist you with any questions or concerns you may have and will also be able to give recommendations on other similar items.

Every year we receive hundreds of orders from schools, universities, colleges, museums, and different education institutions and centers.
We have been working with schools across our great nation for many years now and we love to be part of our children's education.
If you representing, or ordering for an education institutions, and would like to place an order via Purchase order, please visit our Educational Institutions information page for all the details on how to place such order.

For domestic customers (including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses) standard shipping on orders over $59 is free. For orders under $59, expedited shipping, and all International orders, shipping costs are calculated at the time of checkout. Shipping prices are based upon distance and weight and are calculated through USPS or UPS. We do not overcharge or make a profit on shipping.

You can estimate the shipping cost and carriers options at the Cart page.
If shipping to a USA adress, please enter the zip code for the shipping address in the calculate shipping box and click on the "calculate" button.
If shipping to an address outside the USA, please choose the country, enter the State / Province, the postal code, for the shipping address, in the calculate shipping box, and click on the "calculate" button.
For full details please view our Shipping Information.

We offer free standard Ground shipping on all orders of $59 or more, shipping to an address within the USA. Our free shipping offer is open only to shipping addresses within the United States; international shipping addresses are not eligible for free shipping.
For International shipping, we offer low shipping rates based on shipping country, and package weight.

If your order is placed before 1:00pm EST, it will usually ship the same day. After 1:00pm EST, it will ship the following business day. Business days are Monday through Friday, excluding holidays. Standard domestic packages generally arrive in 2-6 business days from time of shipment. Expedited shipping averages 2 to 3 business days. Business days do not include weekends or holidays. All orders ship via USPS or UPS and we cannot guarantee shipping or delivery dates, these are only estimates. Please see international section for international delivery times.

All domestic packages are shipped with tracking information or delivery confirmation (for USPS). The shipping information will be emailed to you once your items ship. Tracking and order status can also be viewed through the website by creating an account.
For International Standard shipping going to Canada, Australia, Israel and many Eouropen countries, tracking number with delivery confirmation will be provided, for other countries, tracking will be avilable till package is departing the USA.
USPS provides full tracking information for Priority International packagesor and Express packages.

We gladly ship worldwide to most countries. In fact 20% of our orders are international!

Shipping costs are calculated at the time of checkout. Shipping prices are calculated based upon location, distance and weight.

You can estimate the shipping cost and carriers options at the Cart page. Please enter the country, province or city and the postal code for the shipping address in the calculate shipping box and click on the "calculate" button.

International shipping times can vary widely. When you check out you have a choice for Standard shipping, First Class International, Priority International (Priority is the only option for packages over 4 lbs.), or Express International. Standard shipping and First Class orders to Canada average 6 to 12 business days, and to Euorop around 2 weeks. Priority averages 6 to 10 business days. For all other countries Priority averages 6 to 10 business days. First Class shipping varies too widely to be estimated. Please note about 5% of international orders take longer than normal, up to 4 or 6 weeks to arrive. This is often due to a hold-up in customs or mis-routing in the country. Although we cannot guarantee delivery time we do guarantee that your item will arrive. If it has been long enough for the USPS to classify it as lost we will ship a replacement.

Brilliant Puzzles is not responsible for any levies, duties, import fees, taxes, or other charges. We suggest you check with your local government agency to determine the extent of such charges prior to purchase. Credit will not be given for packages not delivered due to non-payment of fees.

Don't worry, less than 1 in 10,000 of our shipments fail to arrive at their destination – however the USPS does sometimes misroute them or in the case of international shipments they can be held up in customs. In the unlikely event that your order is lost we will of course send you another. If you are in the US and it has been over 2 weeks since your order shipped, or if you are international and it’s been over 6 weeks please email us at [email protected] with the details of your order and we will help you out.

When you place an order on BrilliantPuzzles.com, you have the option to enter a password during checkout, this will automatically creat an account for you, but if you did not place a password, the order will be placed for you as guest, without creating an account.
You can allways creat a new account by going to the My Account page on BrilliantPuzzles.com.
If you would like to link an priovious order to your new account, please contact us with your order number, and the email address for your account.

If you know you created an account but can not login, or you think you forgot the password, please go to the My Account page on BrilliantPuzzles.com and select “Forgot Your Password”. Follow the prompts to reset your password. If you are still unable to access your account, please contact us.

We understand that plans can change, and that orders may need to be cancelled. Please contact customer service as soon as possible. We will try as hard as possible to cancel the order before it has been processed. If the order has been shipped, the customer will assume all responsibility to return the order back to BrilliantPuzzles.com in good condition. Once returned, the refund issued will be for the items shipped.

All items are inspected before listing, but things can happen.
If you got a damaged or defective item, please contact our customer service team. Please email us at [email protected], or contcar us by phone at: 1-888-707-7080, whitin 7 days of receipt of merchandise. Our customer service team will provide you with RMA number and instructions, We'll exchange your item or you will be refunded the price of the item as well as any applicable taxes and shipping costs. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.

Many of our puzzles, have a step by step solution / instruction avilable, that we can provide upon request.
On the product detailed page, under the product information section, it will indicte if the puzzle have a solution avilable. Many times it will also have an option to download online the solution. In this case you will see a PDF icone, and a "Online Solution / Instructions" link next to it. Click on that, fill out your email and name, click the submit button, and we will automatically email you the solution file download link.
If no download link avilable or you lost, did not get a solution, and you would like to get a copy of it, please email us at [email protected]. Please include the name and the SKU number of the puzzle.

If your question or concern hasn't been addressed here please contact us